Q: My premium delivery order didn’t arrive on the selected date. What happens now?
We’re sorry that your order wasn’t delivered on the date you selected with our premium delivery service. We know how important it is for your order to arrive on time, especially for special occasions, and we apologise for any disappointment this may have caused.
If this happens, please get in touch with our customer service team. As a gesture of goodwill, we’ll refund your delivery fee in full. This will be credited back to your account within 2–5 working days, depending on your bank’s processing times.
Your flowers are still on their way and will be delivered as soon as possible. You don’t need to do anything else at this stage.