At Eflorist, we understand that occasionally there may be situations where your order appears as delivered, but the bouquet cannot be found. In this article, we'll guide you on the next steps to take when faced with a missing delivery situation and how we can assist you.
Check for Safe Spaces and Alternative Areas:
If your order shows as delivered but you cannot locate the bouquet, we recommend checking any areas outside the recipient's home where the flowers may have been left in a safe space. Delivery personnel often try their best to find secure spots for the bouquet, such as porches, side doors, or with a trusted neighbour.
Contacting the Recipient:
Please reach out to the recipient and ask them to thoroughly check their property, including any designated safe spaces or alternative delivery locations. Sometimes, recipients may be unaware of a delivery attempt or may have overlooked the bouquet.
Still Can't Locate the Bouquet?
If, after thorough checking, the bouquet is still not found, please contact us through our dedicated support channel. We understand the importance of resolving missing delivery issues promptly and will work closely with you to investigate and find a suitable solution.
While it is rare, situations may arise where an order appears as delivered but cannot be found. We recommend checking any safe spaces or alternative areas outside the recipient's home where the bouquet may have been left. Additionally, contacting the recipient to assist in the search is crucial. If the bouquet is still missing, please contact us through our support channel, and we'll actively work with you to resolve the issue.