Due to a recent security update with Gmail/Googlemail, some of our email responses may unfortunately be filtered into your junk or spam folder rather than appearing in your main inbox.
If you have contacted us and use a Gmail or Googlemail account, we kindly recommend checking your junk or spam folder for any replies from our team. To help ensure future messages reach your inbox correctly, you may also wish to mark our emails as “Not Spam” or add us to your safe sender list.
We understand this may cause some inconvenience and confusion, particularly if you are waiting for an important response, and we sincerely apologise for this. Please be assured that we are continuing to respond to all enquiries as normal and appreciate your understanding and patience while this issue is affecting delivery.